
Kristin asked: About two weeks ago my computer contracted a virus and I installed Malware, Ad-Aware, Avast, and Spybot scanners to get rid of it. After I ran the tests and all scans came up clear, I thought my computer was fine.
I tried to plug in my iPod one day and found that it iTunes nor my computer would recognize my iPod. After I ran a diagnostic test that showed it was not connected, I clicked on “help” and this brought me to a Microsoft page where there was a “fix it for me” button. After I installed the software, which is “DeleteUpperandLowerFiltersForUSBorExternalHardDiskDrive”, my computer automatically restarted.
Upon reloading, a blue error screen came up saying that there was damaged hardware on my computer and it could not run. I click on restoring it to the options it was set on the last time it ran and Windows came back, but very, very slowly.
I tried to uninstall the software which was sitting on my desktop and it told me the software was not on my computer so I deleted the “Windows Installer Package.”
I don’t know what this has done to my computer or if I’ll have another problem when I next boot it up. Any advice would be greatly appreciated.
Thank you and God bless.